Edit your order

You have up to 90 minutes after your purchase to edit or cancel your order.

To make changes, go to your Orders page (below) and click on your order.

 My Orders

More info below

Shipping Information

Australia Shipping Info

Orders are generally dispatched the next business day.
Business days: Monday - Friday.

The below shipping times are estimates only, and are calculated after the order has been dispatched. While we are able to fulfil 97% of our orders within this timeframe, occasionally there are delays with our couriers and orders may take longer than expected.

Standard shipping

Flat rate: $7.99
Orders over $125: FREE

  • NSW, ACT: 3-5 business days
  • VIC, QLD: 3-9 business days
  • SA, WA, NT, TAS: 4-12 business days

Express shipping

Flat rate: $15.99
Orders over $125: $7.99
Orders over $200: FREE

  • NSW, VIC, ACT, QLD: 2-4 business days
  • SA, WA, NT, TAS: 3-6 business days

For more details, see our shipping policy

NZ SHIPPING INFO

Orders are generally dispatched the next business day

Flat rate = $29.00

Import duties and taxes may be liable to be paid upon arrival in destination country

For more details, see our shipping policy
Shipping locations

We ship to Australia and New Zealand. Our warehouse is located in NSW.

For other locations, please select country in the website header menu.

Shipping issues

Change or cancel your order

To change or cancel an order, contact us immediately. Orders are automatically synced with our warehouse fulfilment, so we only have a small window of opportunity to make changes!
Delayed Orders

We manage to fulfil around 97% of our orders within the forecasted delivery time, however occasionally there are delays with our couriers and orders may take longer than expected.
Orders lost in the mail

A package is considered lost when there have been 15 days since the last recorded activity on the tracking information.

At this point we are able to make a claim with our shipping company and we'll be able to send you a replacement order. Please contact us when this happens.
Missing Orders

Sometimes the tracking info will say the order has been delivered, but the order will appear to be missing.

It sounds odd, but often in these cases the tacking is inaccurate and the package can turn up 1-3 days later.

If you order still hasn't turned up a few days later, please contact us with your order details and we'll take it from there.

Returns and Exchanges

We accept returns if your item was purchased within the last 60 days and is unopened (sealed) and undamaged.

For instructions on how to return or exchange your items, please see our Return and Refund Policy

Damaged & Faulty items

If your product is damaged, faulty, or you are not satisfied with the quality of your product, please email us at hello@tiny-treehouses.com and we'll arrange a replacement or refund.

Please include your order number if applicable, and photos of the issue you are facing so that we can appropriately assess the situation.